E-learning library: Online training
The voice as a tool – basics
Strengthening the quality of conversations with the power of the voice
The voice is people’s most important communication medium. Product consultants and advice center employees in particular are aware of the central importance of the voice in customer conversations – and can vary the tonality, intensity and pace of speech in a targeted manner and adapt it effectively to the respective conversation situation.
Let us show you the training in a web session
After the training, your learners will know,
- how the voice works
- how they can increase the quality of their customer meetings as a result
- which exercises you can use to train your voice
After the training, your learners can
- consciously influence the tonality, tempo and intensity of their voice
- use their voice in a targeted manner to build trust and closeness to the customer
- Make telephone and video conferences even more professional
Contents of the online training
Start
How do I manage to deal with the new situation in a positive way?
Basics
How does the voice work and how can I influence it?
Basics
How does the voice change when I change my inner attitude?
Basics
How do I breathe correctly when speaking?
Basics
How do I find the right speaking tempo?
Basics
How does the micro-pause circle increase the quality of your conversations?
How-to
How do I answer the phone professionally?
How-to
How do I start the conversation?
How-to
How do I take the customer by the hand in an imaginary way?
How-to
How do I convey content positively or negatively?
How-to
How does my voice sound lively and appealing?
How-to
How do I sound serious and competent?
How-to
How do I signal interest and empathy?
How-to
How do I listen actively?
How-to
How do I set myself up internally to meet people at “eye level”?
How-to
When and how do I take the lead in the conversation and when do I follow?
Expert tips
How can I make my speech clearer, my pronunciation clearer?
Expert tips
How do I perceive whether I am in a positive or negative mood?
Expert tips
How can I regulate my own (negative) emotions?
Expert tips
How do I get in a positive mood?
Expert tips
How do I create trust?
Expert tips
How do I create suction?
Expert tips
What exercises are useful to keep my voice fit?
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
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Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
