E-learning library: Online training
Better questions – better answers
Targeted dialog with the right questions
Questions are part of everyday life – they are constantly asked and answered, often in passing. However, targeted questioning techniques have far more potential than is apparent at first glance.
Anyone who learns to use questions consciously and strategically can apply this knowledge profitably in both their professional and private lives – day after day.
Let us show you the training in a web session
After the training, your learners will know,
- what types of questions there are.
- which situation requires which questioning technique.
- which questions they should avoid.
After the training, your learners can
- uncover and utilize potential by asking questions.
- Avoid misunderstandings and get clear answers.
- Create trust and listen actively.
- ask correctly and precisely if anything is unclear.
Contents of the online training
What are the benefits of good questions?
How questions are used in business and which types of questions you use when.
How do I formulate good questions?
The most important ingredients for excellent questions, and what else is important when asking successful questions.
What is the best way to use questions?
Tips on how to move a conversation forward with targeted questions and why the secret to good questions lies in listening.
How do I avoid mistakes?
Which types of questions you should avoid, as they can lead to irritation.
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
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View learning moduleDo you have any questions or want to test our products?
Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
