E-learning library: Online training
Giving feedback
Using feedback effectively and appropriately
Feedback is often ineffective in everyday working life. Why is this the case? Criticism is often communicated in an unfavorable way, while recognition is only given in passing or not at all. In this training course, your learners will learn how to give feedback appropriately and effectively.
Let us show you the training in a web session
After the training, your learners will know,
- the advantages of giving regular feedback.
- how they can deal with differences between self-image and external image.
- what feedback and videos have in common.
- what you should bear in mind when accepting feedback.
After the training, your learners can
- Avoid misunderstandings and communicate clearly.
- Communicate appreciation and criticism appropriately.
- adapt their feedback style to the situation.
- deal confidently with objections from the other person.
Contents of the online training
Why is giving feedback so important?
How can misunderstandings be avoided?
What is the intention behind your feedback?
What role do external and self-image play?
Method: Giving constructive feedback
Method: Feedback as video
What to do if the other person objects?
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
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View learning moduleDo you have any questions or want to test our products?
Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
