E-learning library: Online training
Don’t be afraid of objections!
Dealing confidently with objections
Objections often arise in conversations with employees – a “Yes, but …” quickly follows a statement. Such situations can be perceived in different ways: They can seem annoying, be perceived as an attack or as an opportunity to talk openly about concerns.
Dealing with objections is not always easy. This short training session of just 15 minutes shows how such challenges can be mastered with confidence.
Let us show you the training in a web session
After the training, your learners will know,
- why objections are advantageous.
- how to distinguish objections from pretexts.
- what pitfalls you should avoid when dealing with objections.
After the training, your learners can
- Recognize causes for objections.
- ask the right questions to determine requirements.
- deal with objections professionally.
Contents of the online training
What opportunities are hidden behind objections?
What is it about: objection, pretext or attack?
What are the real reasons for objections?
How do I deal constructively with objections?
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
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Trainingsmodul anschauenDo you have any questions or want to test our products?
Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
