E-learning library: Online training
Crisis communication for managers
Communicating difficult messages in a comprehensible way
Delivering delicate messages is one of the skills that a manager must not only master, but also master in general – especially in today’s world.
In this video course, people with challenging management tasks benefit from our expert’s knowledge and gain valuable ideas for their crisis communication.
Let us show you the training in a web session
After the training, your learners will know,
- why you need to be a strong leader.
- the importance of your own attitude for crisis-proof communication.
- how they can better assess their employees.
- how they adapt their communication to different types of people.
After the training, your learners can
- reflect on their own attitude and communication.
- convey their messages in such a way that they are understood by every employee.
Contents of the online training
What is the crisis about?
Why do you need to be a leader?
What does work actually mean?
What responsibilities do I have as a leader?
Am I just a fair-weather captain?
What is the strongest question I can ask?
Why doesn’t leadership need techniques?
What price do I pay if I am clear in my statements?
What reputation should precede me as a leader?
What makes sensitive messages sensitive?
What effects does the “wanting to be liked” virus have on me?
Why do we avoid conflicts, crises and other delicate situations?
What role do mindfulness & co. play in crisis communication?
How can I read and categorize people quickly?
How do I formulate delicate messages for results people?
How do I formulate sensitive messages for people in relationships?
How do I deal with tears from my employees and colleagues?
How do I deal with aggressive employees and colleagues?
How do I deal with employees suddenly distancing themselves from me?
How do I deal with the feeling of too much weight?
How do I deal with the feeling of not being allowed to be honest?
Should I keep sensitive messages short or explain them at length?
How do I create the right work culture?
How do I become a strong leader in a crisis?
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
You may also be interested in these online training courses
Self and Team Leadership
Teamwork in hybrid teams
This video training guides you in forming a real hybrid team that successfully masters permanent change.
View learning module
Self and Team Leadership
Intercultural communication
How misunderstandings in intercultural communication can be avoided in the future.
View learning module
Self and Team Leadership
Knowledge of human nature in leadership
Anyone who manages employees has to deal with people on a daily basis. However, knowledge of human nature is not innate, it can be learned.
View learning moduleDo you have any questions or want to test our products?
Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
