E-learning library: Online training
Making digitalization feasible
Smart solutions to the 10 bottlenecks in digitalization
Agility, design thinking, prototypes: when we talk about digital transformation, it’s always a lot about tools and methods. However, when digitalization fails, it is often due to a lack of clarity, communication and empathy.
This training presents the most common problems on the path to digitalization and shows solutions that will help your learners to keep their eyes on the goal during change processes.
Let us show you the training in a web session
After the training, your learners will know,
- why it is so difficult to be successful in the digital transformation.
- what the most common obstacles to digitalization are.
- why people, not technology, are the decisive factor in the digital transformation.
After the training, your learners can
- assess which obstacles stand in the way of digitalization in their projects.
- recognize symptoms of typical problems in their projects.
- Try out solutions for the most common problems.
Contents of the online training
Why is it so difficult to be successful in the digital transformation?
1. the intentions are not clear enough
2. unclear priorities
3. unclear benefits for employees
4. lack of competence and experience
5. not taking into account the emotions of those affected
6. no empathic understanding for customers
7. infatuation with methods
8. lack of agility in the mindset
9. rigid processes
10. thinking in silos
How do I get started?
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
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Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
