E-learning library: Online training

Employee orientation is customer orientation

Score points with customers with satisfied employees

Employee orientation is the key to a happy clientele, because satisfied teams ensure top service. When employees feel that they are in good hands, they pass on their positive energy directly to customers. So when a company invests in its people, everyone benefits in the end – a real win-win situation!

In this module, your apprentices will learn how to create working conditions that make their employees happy and help them perform at their best!

Let us show you the training in a web session

Mitarbeitendenorientierung ist Orientierung an der Kundschaft

After the training, your learners will know,

why satisfied employees make for satisfied customers.
why it is so important to think and act in a customer-oriented way.
how you as a manager can set an example of customer orientation.

After the training, your learners can

provide working conditions that make their employees satisfied and happy.
lead their employees to top performance.
determine the degree of customer orientation in their company or team.

Contents of the online training

What is employee orientation?

The term “employee orientation” will accompany you throughout the training. An employee-oriented management style emphasizes the importance of the well-being and development of each team member.

How do I lead with employees in mind?

Your employees are therefore the key to satisfied customers. The better you manage your employees, the happier they will be. And this satisfaction will also be transferred to your dealings with customers.

Welche Faktoren unterstützen die Orientierung an der Kundschaft?

What factors support customer orientation?

There are a number of factors in working life that can increase the motivation and commitment of your employees and thus make a major contribution to customer orientation.

Warum ist die Orientierung an der Kundschaft wichtig für mein Unternehmen?

Why is customer orientation important for my company?

By understanding and meeting the needs of their customers, companies not only improve customer satisfaction and loyalty, but also set themselves apart from the competition. A strong focus on the customer leads to better business results and sustainable growth.

Wie verbessere ich den Kontakt zur Kundschaft in meinem Team?

How do I improve contact with customers in my team?

Customer orientation starts with the right attitude. Employees who see customers as partners are more helpful. Companies should therefore not only consider professional qualifications, but also value compatibility when selecting new employees and conduct regular training sessions to strengthen and continuously improve customer orientation.

Wie lebe ich als Führungskraft Orientierung an der Kundschaft vor?

As a manager, how do I exemplify customer orientation?

Sustainable management and action is one of the biggest issues of our time.
Or are your team members not talking about climate change, changing customer awareness and the first sustainable activities in your teams? But what does sustainability actually mean?

How can I tell if it’s working?

When customer orientation works for a company, this is reflected in high customer satisfaction and strong customer loyalty. This satisfaction is expressed through positive reviews, repeat purchases and recommendations. Effective responses to customer feedback and continuous improvements to products and services are other clear indicators.

Our Customer Happiness Managers are there for you.