E-learning library: Online training

Virtual communication in a team

Keep your distance from the misunderstanding – not from the employee

Whether working from home or traveling in hotel rooms – collaboration and communication with customers, colleagues and partners often requires bridging physical distances using media such as telephone, email or (video) chat.

It is a well-known challenge that this is sometimes cumbersome and does not always work smoothly. This training shows that the reasons for this are not always of a technical nature.

Let us show you the training in a web session

After the training, your learners will know,

where the challenges of virtual communication lie.
which special characteristics distinguish different media.
how physical distance and media use influence the emergence and resolution of conflicts.

After the training, your learners can

always select and use the right medium for your communication intention, your task or your goal.
communicate in a way that is necessary and effective for the respective medium.
Recognize stumbling blocks in virtual communication at an early stage and remove them with confidence.