E-learning library: Online training
Ability to engage in dialog and conflict
Recognizing emotions and finding joint solutions
Dialogue and conflict skills mean striking the right tone in difficult conversations and finding constructive solutions. Your students will learn how to recognize conflicts at an early stage, react professionally and ensure open cooperation.
Let us show you the training in a web session
After the training, your learners will know,
- how conflicts arise.
- which techniques they can use to resolve conflicts.
- how to promote dialog within the team and avoid conflicts.
After the training, your learners can
- Identify and resolve conflicts before they escalate.
- use targeted techniques to promote dialog.
Contents of the online training
How do conflicts arise?
How do I resolve conflicts constructively?
How do I promote dialog instead of conflict?
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
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View learning moduleDo you have any questions or want to test our products?
Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
