E-learning library: Online training
Conducting dismissal meetings
Termination interviews are one of the most difficult tasks in the world of work. In this e-learning course, managers learn which rules apply, how to prepare and how to conduct a conversation professionally. They will also learn how to deal with emotions – their own and those of the person being dismissed – with confidence. Practical tips also help to make terminations fair and (legally) secure.
Let us show you the training in a web session
After the training, your learners will know,
- which legal framework conditions apply to terminations.
- how to conduct a termination interview professionally.
- how they can deal with the emotions of the person being dismissed and their own.
After the training, your learners can
- Prepare and conduct termination interviews in a targeted manner.
- behave empathetically towards the person who has been dismissed.
- reflect on their own feelings during the termination process and practice self-care.
Contents of the online training
What are the reasons for termination?
There are many reasons why an employee may be dismissed – be it for business, personal or behavioral reasons. It is important that everyone involved understands what is behind it and how to deal with it correctly.
How do I conduct a termination interview professionally?
A termination interview is never easy, but it can be conducted professionally and respectfully. It is important to be well prepared, communicate clearly and strike the right tone. This will create a fair basis for everyone involved.
How do I react to the emotions of the person who has been dismissed?
Terminating employees is never an easy task. And this is true regardless of whether you have known the person for a long time or have only met them in passing. The reaction of the person being dismissed will have a decisive influence on the further course of the conversation – and on how you respond to it.
How can I get through this time emotionally stronger?
Responding to the emotions of your counterpart is important in a termination interview. But what is also important is how you are feeling. Because even for you as the person giving notice, this is not an easy conversation, so it is important that you keep an eye on your emotional energy resources.
Our Customer Happiness Managers are there for you.
Would you like to try it out?
An exemplary flashcard
Take a look at the online training
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Our Customer Happiness Managers Kai & Bernhard look forward to hearing from you.
